HaloPSA takes this on a combination nothing else manages: close to incumbent depth, every module in one per agent price, and a published figure of $99 per agent per month, falling with volume. ConnectWise PSA is the deepest product here and reaches into procurement and sales, and publishes no price at all.
Autotask is the answer for a shop already inside the Kaseya stack. For a small provider replacing a whole platform rather than a service desk, Syncro publishes everything and includes the RMM.
- Best overall, and it publishes the price: HaloPSA
- Most depth, including procurement and sales: ConnectWise PSA
- Best inside the Kaseya stack: Autotask
- Best for a small MSP replacing a platform: Syncro
- Four of the seven publish no price at all
We do not accept payment for placement. Scores come from a published 40-point rubric, applied to vendor pricing and product pages read at the source on September 10, 2026; vendors can dispute a fact but not a score. How we rank software · Affiliate disclosure
The rankingComparison table
| Tool | Best for | Pricing model | Starts at | Score |
|---|---|---|---|---|
 HaloPSAEditor’s pick | MSPs that want one price and every module in it | Per agent | $85 to $99 / agent / mo | 8.8 |
 ConnectWise PSAMost depth | MSPs running procurement and sales through the same system | Quote only | Quote only | 8.6 |
 Autotask | Shops already inside the Kaseya stack | Quote only | Quote only | 8.0 |
 SyncroBest for small MSPs | Small MSPs replacing a platform, not just a PSA | Per technician | $129 / user / mo | 7.6 |
 SuperOps | Small teams looking after a lot of devices | Per technician, with an endpoint allowance | From $129 / technician | 7.4 |
 Kaseya BMS | Kaseya shops that do not want Autotask | Quote only | Quote only | 7.3 |
 Atera | Small teams that want one console and one vendor | Per technician | From $129 / technician | 7.1 |
Score is out of 10, from the 40 point rubric below, and every subscore is published with it. Prices were read at each vendor’s own pages on September 10, 2026 and carry that date.
A PSA is not a ticketing system
The most common way to buy the wrong thing here is to shop for the best msp ticketing system and end up with a help desk. A ticketing system tracks tickets, which every product on this page does and which Zendesk, Freshdesk and Jira Service Management also do, usually more cheaply and often more pleasantly.
What makes a PSA a PSA is the next step: it turns tracked time into an invoice against a contract.
Somebody works forty minutes on a client whose agreement includes ten hours a month at one rate and everything beyond it at another, and the system knows which bucket those forty minutes land in and what to bill. That is the whole product. Take it away and you have a help desk with a report.
Which is why contracts and billing carries eight of the forty points below, second only to the service desk itself. An MSP that cannot bill what it did is not losing an argument, it is losing money every month without a line in the accounts to show where.
Then: are you buying a PSA, or replacing your platform?
The field splits cleanly in two and the halves are not comparable. Three of these are PSAs you buy on their own and put next to whatever RMM you already run. Three arrive inside a platform that includes the RMM whether you wanted it or not. One is an incumbent that sells the other half separately.
| Tool | What you are buying | Unit | Price published |
|---|---|---|---|
| HaloPSA | A PSA on its own | Per agent | Yes, $85 to $99 per agent per month |
| ConnectWise PSA | A PSA on its own, RMM sold separately | Not published | No |
| Autotask | A PSA on its own, RMM sold separately | Not published | No |
| Kaseya BMS | A PSA on its own | Not published | No |
| Syncro | A platform: PSA and RMM together | Per technician | Yes, $129 per user per month |
| SuperOps | A platform: PSA and RMM together | Per technician | Yes, from $129 per technician |
| Atera | A platform: PSA and RMM together | Per technician | $129 to $209, and a second dearer list |
If you already run an RMM that works, the bottom three rows mean paying twice for something you have.
If you are standing a business up, or replacing a platform that has stopped fitting, one product and one price beats an integration you own forever. That decision comes before any feature comparison, and it removes most of this page either way.
Three publish a price, and one of them is at the top
Four of the seven will not tell you what they cost, including both incumbents. That is worth reading as information rather than as a complaint: a category where the two market leaders both price by negotiation is a category where what you pay depends on how you negotiate.
It also makes the top of this ranking unusual. HaloPSA reaches comparable depth to ConnectWise PSA and publishes a per agent price, $99 falling to $85 with volume, with every module included and a calculator on the page.
On a rubric that weights pricing clarity at five points, that difference decides first place between two products that are otherwise within half a point of each other.
One more thing the table above does not show. Kaseya owns both Autotask and BMS, and also owns Datto RMM.
Two of the seven entries here are the same company selling two PSAs without publishing which is for whom, and an MSP running Autotask with Datto RMM has its service desk, its endpoints and frequently its backup with a single vendor. That is a commercial position to take deliberately rather than to arrive at.
MethodHow we picked
Forty points across six criteria. Service desk depth is the core job: queues, SLAs, time entry, projects and how far the workflow reaches. Contracts and billing is what separates a PSA from a help desk, and carries eight points for that reason.
Automation is what happens without somebody driving it. Pricing clarity is whether a buyer can find out the price. Scale and support are what the vendor documents rather than what it implies.
Every subscore is printed in each tool’s section, so a reader who weights these differently can rebuild the ranking. An MSP that has already accepted it will negotiate a price should discount the pricing clarity column entirely, and ConnectWise PSA moves to the top when it does.
That is the correct answer for that reader, and the numbers are laid out so it can be seen rather than argued.
Prices come from each vendor’s own pricing page with the date, capabilities from their own product pages. Where a vendor publishes nothing, the page says so and scores the silence.
What contracts and billing has to cover
An MSP sells several agreement shapes at once: a fixed monthly fee per seat or per device, a block of hours bought up front, a retainer with an allowance and a rate beyond it, time and materials, and the occasional fixed price project. The billing module has to hold all of them, per client.
Four questions separate the products. Does a time entry post to the agreement automatically, or does somebody match it later? Is overage rated differently from included work? What happens to unused block hours at the end of a period? And how does the invoice reach the accounting system?
The vendors describe this work in their own words. ConnectWise’s platform page names Unified Billing Intake, which reconciles vendor and service data to agreements, and agreement tie-back, so that all work is billable and accounted for. Autotask’s product page says it tracks labor, contracts, expenses and services for invoicing, and integrates with QuickBooks.
Syncro’s billing page states two way integrations with QuickBooks and Xero for invoices, payments and tax information. SuperOps lists flexible billing models and one click conversion of an approved quote into an invoice. Halo publishes separate platform pages for contract management and for finance.
Time tracking is where the billing starts
Nothing invoices correctly unless time lands on the right ticket against the right agreement, which makes time tracking the quiet half of contracts and billing. Check the increment and the rounding rule, whether work types carry separate rates for after hours and project labor, and whether time is approved before it is invoiced.
Check as well that there is a report of billable time that never reached an invoice. Unbilled time is the leak an MSP finds late, usually after a quarter that looked busy and did not pay.
ConnectWise’s platform page says time is entered and tracked, billable and non billable, by the minute and by client, project or task. Syncro states that a technician logs time inside the ticket and it applies to that account’s pending invoice, with custom labor rates for different service types.
Halo publishes a time tracking page of its own, and SuperOps lists automated worklogs under its service desk. None of that tells you how the rounding behaves, which is a question for the trial rather than the product page.
Project delivery, and the half of this market that is not MSP software
Search for the best psa software and half of what comes back is professional services automation for agencies, consultancies and law firms. There, projects are the business and utilization is the number that matters. That software is not wrong, it is aimed at somebody else, and its feature lists do not transfer.
An MSP’s project work has a different shape. Onboarding a client, a server migration, a firewall refresh: sold at a fixed price, delivered by the engineers who also answer the queue, and squeezed between tickets. The risk is not utilization reporting, it is a project quietly eating the service desk.
So the project questions are narrow. Do project time and ticket time land in one timesheet? Can a milestone be invoiced when it completes? Does scheduling a project show a manager who has left the queue to work on it?
ConnectWise’s platform page names project milestones, resource scheduling and workload balancing. SuperOps lists project templates, milestone based workflows and ticket to project association. Syncro converts tickets and project milestones into finalized financial records. Halo describes its managed services configuration as project delivery, resourcing and profitability.
What the automation criterion is measuring
Automation carries seven points, and it is the criterion buyers judge by demo rather than by feature list. Three things matter to most MSPs: what happens to a ticket on arrival, what happens when an SLA is about to breach, and whether the monthly invoice run is a button or a week.
ConnectWise’s platform page lists automated ticket intake and prioritization, SLA tracking with proactive alerts, and workflow automation across service, billing and projects. SuperOps names SLA configurations, unified runbooks, event based ticket actions and time triggers. Autotask describes prebuilt modules with customizable templates for automating workflows.
Syncro’s billing page puts the same idea at the financial end: recurring charges defined once and applied, with technician labor and Microsoft 365 usage synced to invoices rather than audited by hand. Read all of that as a list of features to test in a trial, not as a difference between tools.
Two things no vendor markets well are worth asking about directly. Multi tenancy, meaning how cleanly one client’s data and permissions stay separate from the next client’s. And reporting, meaning whether the numbers a management meeting needs come out without an export: Autotask’s page names resource utilization, ticket resolution times and profitability among its reports.
What the scores are made of
40 points across 6 criteria, applied to vendor pricing and product pages read at the source on September 10, 2026.
HaloPSA
HaloPSA takes the top of this ranking on a combination almost nothing in this category manages: comparable depth to the incumbents, and a published number.
The calculator on the page prices it at $99 per agent per month for 5 to 24 agents in the United States, falling to $85 from 100, billed annually, and the vendor states what that buys in a single sentence: Halo is priced per agent, with every feature, module and integration included in that one price. No feature tiers, no separate editions for IT, service, sales or projects. Nothing else here can say that.
The concurrent license is the detail worth reading twice. The FAQ on the pricing page says Named and Concurrent licenses cost the same per agent, but the calculator prices a concurrent seat at twice a named one. A Named license belongs to one person; a Concurrent license is shared across a pool.
So it pays only where fewer than about half the agents are ever signed in at once, as on some shift-based or 24/7 desks, or where several people need occasional access. The vendor is explicit that billing is by agents only, never by tickets, end users or data volume.
Two things stop it scoring 5 on pricing clarity. Onboarding packages are required with purchase at a bespoke cost depending on scope, which is a mandatory line with no published figure attached.
And the pricing page defaults to pounds with a currency selector that does not survive a plain page load, so the dollar figure is a click away rather than on the page. Charities and not-for-profits get a stated 15 percent discount.
Judge it against ConnectWise PSA rather than against the cheap end of this list. They are the two deepest products here, and one of them will tell you what it costs.
Where it wins
- Every feature, module and integration included in one per agent price, with no tiers or editions
- A per agent price that falls with volume, from $99 to $85 at 100 agents
- Billed by agents only, never by tickets, end users or data volume
- A published figure with a calculator, in a category where most competitors publish nothing
- A stated 15 percent discount for charities and not-for-profits
Where it loses
- Onboarding packages are required with purchase at a bespoke cost that is not published
- The pricing page defaults to pounds, and the currency selector needs the page to run scripts
- The FAQ says concurrent seats cost the same as named; the calculator charges double
- Smaller partner and integration ecosystem than ConnectWise or Autotask
- Support arrangements are less documented than at the two incumbents
How HaloPSA scores, criterion by criterion
HaloPSA pricing, verified September 10, 2026
| What you buy | Price | Annual | Notes |
|---|---|---|---|
| 5 to 24 agents, US | $99 / agent / mo | Billed annually | Every feature, module and integration included |
| 70 agents, US | $6,230 / mo | $74,760 / yr | At $89 per agent, from the calculator |
| Onboarding | Required | Bespoke, not published | Cost depends on scope, per the vendor |
| Charity and NGO | 15 percent off | Stated | Applies throughout the contract |
ConnectWise PSA
ConnectWise PSA reaches further into the business than anything else here, and that is the reason to buy it. Most products in this ranking cover service delivery and billing. This one adds procurement and sales opportunity management to the same system, so a quote becomes an order becomes a project becomes an invoice without leaving the platform.
The vendor describes it as unifying service delivery, opportunities, procurement, billing, projects and reporting, and for an MSP that resells hardware alongside its services that is a materially different product.
The service desk detail that matters is granularity: time is entered and tracked billable and non-billable by the minute, and by client, project or task. Recurring billing is automated. Projects carry milestones. None of that is unusual on its own and the combination at this depth is.
It scores 1 out of 5 on pricing clarity, the lowest possible mark. There is no figure, no range and no unit published anywhere; the route is a request.
It is also the only entry here with no free trial on its page, offering a demo instead, so evaluating it means going through sales twice before seeing it run on your own data.
The honest summary is that it wins on capability, loses three points to a competitor with comparable depth that publishes a number, and is the right answer anyway for an MSP whose business includes procurement. What ConnectWise does publish, and what to ask for in the quote, is on the ConnectWise pricing page.
Where it wins
- Procurement and sales opportunity management inside the same system as service and billing
- Time tracked billable and non-billable by the minute, by client, project or task
- Automated recurring billing, which is the whole job for a contract-based MSP
- The largest partner and integration ecosystem in this category
Where it loses
- No price, no range and no unit published anywhere: the route is a request
- No free trial on the product page, only a demo, so evaluation starts with sales
- The heaviest product here to configure, and the slowest to stand up
- Depth you will not use is depth you still pay for and still navigate
How ConnectWise PSA scores, criterion by criterion
ConnectWise PSA pricing, verified September 10, 2026
| What you buy | Price | Annual | Notes |
|---|---|---|---|
| Any configuration | Quote only | Quote only | No figure, range or unit published |
| Packages | Published contents | Unpublished prices | Sold in packages you can read but not price |
| Trial | Not offered | n/a | Demo and live demo registration instead |
| ConnectWise RMM | Separate product | Quote | The other half, if you want both |
Autotask
Autotask is the other name that has been in this category for two decades, and its argument is the join to the rest of the stack it now belongs to.
Kaseya owns Autotask, Datto RMM and Kaseya BMS, so an MSP already inside that family gets asset data flowing from the endpoint tool into the service desk rather than being retyped, and smart suggestions that surface documentation, passwords and checklists based on ticket context.
On the half that makes a PSA a PSA it is strong and specific: it tracks labor, contracts, expenses and services automatically to drive invoicing, and integrates with QuickBooks.
The vendor names revenue leakage as the thing this prevents, which is the correct way to describe the problem: an MSP that cannot bill what it did is losing money quietly rather than loudly.
Same pricing verdict as ConnectWise and for the same reason. Nothing is published, the route is a request, and there is no trial on the product page.
It also carries the concentration question: two of the seven entries on this page are Kaseya products, and a shop running Autotask with Datto RMM has put its service desk, its endpoints and often its backup with one vendor. That is a commercial position rather than a technical fault, and it is worth deciding on deliberately.
Where it wins
- Asset data flows from Datto RMM into the service desk rather than being retyped
- Documentation, passwords and checklists surfaced by ticket context
- Labor, contracts, expenses and services tracked automatically to drive invoicing
- QuickBooks integration published as a named capability
Where it loses
- No price published anywhere, and no trial on the product page
- Its main advantage assumes you are already buying the rest of the Kaseya stack
- Concentration risk: service desk, endpoints and backup with one vendor
- Kaseya also sells BMS, so the boundary between the two PSAs takes reading
How Autotask scores, criterion by criterion
Autotask pricing, verified September 10, 2026
| What you buy | Price | Annual | Notes |
|---|---|---|---|
| Any configuration | Quote only | Quote only | The page routes to Request Pricing |
| With Datto RMM | Quote | Quote | Where the integration argument applies |
| Trial | Not offered | n/a | Demo route only |
| Also from Kaseya | BMS | Quote | A second PSA from the same owner |
Syncro
Syncro is the answer to psa software for small business that most comparisons miss, because it is not really a PSA purchase.
Ticketing, billing and invoicing come in the same product as the RMM at $129 per user per month billed annually, which means a small MSP replacing its service desk is also replacing its endpoint tool whether it meant to or not.
That is the trade to think about. If you already run an RMM you are happy with, buying Syncro for the PSA half means paying for a second copy of something you have.
If you are standing up a shop or replacing a platform that has stopped fitting, one product with one price and no integration to maintain is a genuinely strong position for a team of three.
The service desk itself is competent rather than deep. Smart ticketing, worksheets, automated billing and invoicing and reporting are all named, and unlimited endpoints per technician means the bill tracks your team rather than your client list. What it does not have is the procurement and sales machinery in ConnectWise PSA, or the module breadth of Halo.
It publishes everything, which in this field is worth two points on its own: $129 per user annually or $159 monthly on Core, $179 or $209 on Team, a 14 day trial with no card, 24/5 live support and SOC 2 Type II.
Where it wins
- The complete price list is published, in annual and monthly form
- PSA and RMM in one product, so there is no integration between halves
- Priced per technician with unlimited endpoints, so winning clients does not reprice you
- A 14 day trial with no credit card, and 24/5 live support published
Where it loses
- Buying the PSA means buying the RMM too, which is waste if you already have one
- No procurement or sales pipeline, unlike ConnectWise PSA
- Least evidence here of behavior at the sizes the incumbents document
- Each technician you hire adds $1,548 a year at the Core rate
How Syncro scores, criterion by criterion
Syncro pricing, verified September 10, 2026
| What you buy | Price | Annual | Notes |
|---|---|---|---|
| Core, annual | $129 per user / mo | $1,548 per user | RMM and PSA, unlimited endpoints |
| Core, monthly | $159 per user / mo | $1,908 per user | Without the annual commitment |
| Team, annual | $179 per user / mo | $2,148 per user | Adds Microsoft 365 security and identity management |
| Enterprise | Quote | Quote | Multi-year terms, PO billing, volume pricing |
SuperOps
SuperOps bundles the PSA with the RMM the same way Syncro does and then prices the bundle in the opposite unit: per endpoint, in published bands, starting at $1.50 with a hundred endpoint minimum.
For a small team looking after a large number of devices that inverts the arithmetic completely, and for a large team looking after few devices it does the same thing in reverse.
The service desk is the youngest here and leans on automation rather than configuration, with agentic AI described as working across devices, tickets and patches together rather than in separate silos. That is a real design difference: a ticket that knows the patch state of the machine it came from is a shorter ticket.
What it does not yet have is the contract and billing depth of the incumbents, and that is the eight point criterion on this page. If your business runs on complicated agreements with different billing rules per client, this is not where the depth is.
If your business runs on a straightforward recurring contract and a queue that needs to move faster, it is a serious candidate at a published price.
Where it wins
- Every plan price and every band published, on both lists, with a calculator to model the bill
- PSA and RMM in one product and one database
- Automation designed across tickets, devices and patches together
- Per endpoint billing suits a small team with a large fleet
Where it loses
- Contract and billing depth is behind the incumbents, which is the criterion worth eight points
- Two price lists with different plan names for the same platform, and the tab decides which you see
- Buying the PSA means buying the RMM as well
- The youngest product here, with the least published evidence at size
How SuperOps scores, criterion by criterion
SuperOps pricing, verified September 10, 2026
| What you buy | Price | Annual | Notes |
|---|---|---|---|
| Pro, annual | $129 per technician / mo | $1,548 per technician / yr | 150 endpoints included; $149 billed monthly |
| Super, annual | $159 per technician / mo | $1,908 per technician / yr | Adds automation, patching and AI |
| Extra endpoints | $75 per pack | Per 150 endpoints | Bought instead of another license |
| Super Plus | $3.00 per endpoint / mo | Tiered to $2.00 | Per endpoint instead, and the only plan with unlimited technicians |
Kaseya BMS
BMS is the other PSA Kaseya sells, and the first thing to understand is that it exists alongside Autotask rather than instead of it. The pitch is breadth: project management, ticketing, financials and HR in one place, which the vendor frames as removing the need to buy and manage several separate tools.
For a smaller MSP that would otherwise run a PSA plus a project tool plus something for the back office, that is a real argument.
The service desk is documentation-centric, with automated escalation, AI-generated ticket summaries and asset details attached to the ticket. On the billing half the language is specific in the way that matters: automation across collections, and capturing every billable hour. An MSP losing hours between the work and the invoice is the problem this criterion exists to measure.
It scores where it does because nothing is published and because the choice between it and Autotask is not made clear by the vendor that sells both. Two PSAs, one owner, no prices, and a decision that has to be made in a sales conversation rather than on the evidence.
Where it wins
- Project management, ticketing, financials and HR in one product
- Documentation-centric service desk with automated escalation and AI ticket summaries
- Billing automation aimed specifically at capturing every billable hour
- A sensible fit for a smaller MSP replacing several separate back-office tools
Where it loses
- No price published anywhere, and no trial on the product page
- Competes with Autotask, which its own owner also sells, with no published guidance on which
- Less integration ecosystem than either incumbent
- Concentration risk again if the endpoints are already Kaseya
How Kaseya BMS scores, criterion by criterion
Kaseya BMS pricing, verified September 10, 2026
| What you buy | Price | Annual | Notes |
|---|---|---|---|
| Any configuration | Quote only | Quote only | The page routes to Get a price quote |
| Versus Autotask | Both quote only | n/a | Same owner, two PSAs, no published comparison |
| Trial | Not offered | n/a | Demo route only |
| Scope | Service, projects, finance, HR | Included | Broader back office than most here |
Atera
Atera puts ticketing and help desk in the same product as the RMM, on one database, and charges for the technician with the endpoint count left open.
For a small internal team or a small provider that wants one console and one invoice, that shape is the appeal, and the AI layer on top of it is the most developed of the bundled platforms here.
The pricing note this page has to repeat: there are two lists. Atera prices the MSP track at $129, $159 and $209 per technician per month billed annually, and the track it aims at IT departments at $149, $189 and $219 for the same platform.
Both read on September 10, 2026. Which list applies to a buyer depends on which page they land on rather than on anything about them, and that is what the pricing clarity score is about.
On the criterion that carries eight points it is the lightest of the bundled products. Ticketing, contracts and invoicing are present; the agreement machinery an MSP with twenty differently-billed clients needs is not at the depth ConnectWise PSA or Halo reach. Judge it as a small team platform rather than as a PSA purchase.
Where it wins
- Ticketing and RMM share one product and one database, with no sync to maintain
- Priced per technician with the endpoint count left open
- The most developed AI layer among the bundled platforms here
- One vendor, one console and one invoice for a small team
Where it loses
- Two price lists for the same platform, and which one applies depends on the page a buyer lands on
- The lightest contract and agreement depth of the bundled products
- Buying the PSA means buying the RMM as well
- Least evidence here of behavior at several thousand endpoints
How Atera scores, criterion by criterion
Atera pricing, verified September 10, 2026
| What you buy | Price | Annual | Notes |
|---|---|---|---|
| Pro, annual | $129 per technician / mo | $1,548 per technician | The MSP list; $139 without the annual commitment |
| Growth, annual | $159 per technician / mo | $1,908 per technician | Marked most popular; $189 monthly |
| Power, annual | $209 per technician / mo | $2,508 per technician | Compliance and custom reports; $249 monthly |
| Endpoints | Unlimited | Included | The unit is the technician, not the device |
| Network Discovery | Add-on, per technician / mo | Extra | Sold on top of every plan |
| Work from Home | Add-on, per end user / mo | Extra | A third billing unit on one invoice |
FitWho this ranking is for, and who should skip it
This ranking is for MSPs choosing the system the business will run on, and for anyone who has worked out that the help desk they were shopping for will not bill a contract. It assumes recurring agreements, several clients billed differently, and somebody whose job includes getting the invoices right.
Three shortcuts. If you already run an RMM you are happy with, ignore the three bundled platforms and compare HaloPSA against the two incumbents, where one of the three will tell you the price.
If you are a small provider standing up or replacing a whole platform, Syncro publishes everything and includes the RMM, and SuperOps does the same in the other billing unit. If your business resells hardware and runs a sales pipeline, ConnectWise PSA reaches into procurement in a way nothing else here does, and you will be finding out the price by telephone.
One boundary that trips up shortlists. IT service management for an internal help desk and MSP PSA overlap heavily as software, and Halo sells ITSM, enterprise service management, CRM and managed services as configurations of a single platform. What separates them is who gets invoiced.
So when an ITSM vendor turns up on a PSA shortlist, the question is not whether the ticketing is good. It is whether the edition being quoted carries contracts, agreements and client billing, or only the service desk half of the job.
Skip this page if what you need is endpoint management rather than a service desk. That is RMM and it has its own ranking, where several of these products appear again in their other half. The concept page on PSA covers what the software category is for before any product is involved.
Two of the prices quoted above have a page of their own here as well, if the per agent and per technician arithmetic is what you are stuck on: HaloPSA pricing and Syncro pricing, both read at the vendor and dated.
The last thing, because it decides more than the shortlist does: migrating a PSA means moving open tickets, historical time, contracts and billing rules, and the billing rules are the part that goes wrong. Ask every vendor what happens to an agreement mid-cycle during a migration, and ask before the demo rather than after it.
ChangelogWhat changed in this update
- First published. Seven platforms scored on the site’s 40 point rubric, with every price read at the vendor’s own pages on September 10, 2026 and every subscore published alongside the total.
- Corrected the HaloPSA figures. The live pricing calculator prices per agent by volume, $99 a month for 5 to 24 agents in the United States falling to $85 from 100, and charges a concurrent seat at twice a named one. The previous figure, GBP 66 per agent with concurrent licenses at the same rate, came from a static block in the page source that the calculator replaces.
- Added the substance behind the two heaviest criteria: what a contracts and billing module has to cover, how time tracking feeds it, and how MSP project work differs from the professional services automation this search term also returns. Vendor capabilities read at ConnectWise, Datto, Syncro, SuperOps and Halo on September 23, 2026. No price on this page was changed.
FAQFrequently asked questions
What is the best PSA software for MSPs?
HaloPSA on the rubric here, because it reaches close to incumbent depth and publishes $99 per agent per month, falling with volume, with every module included.
ConnectWise PSA is the deepest product and publishes no price at all. For a small provider replacing a whole platform rather than a service desk, Syncro at $129 per user per month includes the RMM as well.
What is the difference between a PSA and a ticketing system?
A ticketing system tracks work. A PSA turns that tracked time into an invoice against a contract, so forty minutes on a client with a ten hour monthly agreement lands in the right bucket at the right rate automatically. If a tool cannot do that, it is a help desk, however good the queue management is.
What is the best PSA software for small business?
It depends on whether you are replacing a service desk or a platform. Syncro publishes $129 per user per month with RMM included and a 14 day trial with no card. SuperOps starts at $129 per technician, with 150 endpoints carried by each license. If you already have an RMM, HaloPSA is the standalone that will tell you its price without a sales call.
How much does PSA software cost?
Three of the seven publish a figure. HaloPSA is $99 per agent per month for small teams, billed annually, with everything included, Syncro is $129 per user per month on the annual Core plan, and SuperOps starts at $129 per technician per month.
ConnectWise PSA, Autotask and Kaseya BMS publish nothing. Atera publishes a full per technician list, which renders in the browser rather than in the served page.
What is a concurrent license and does it save money?
HaloPSA offers Named and Concurrent licenses. A Named license belongs to one person; a Concurrent license is shared and counts how many agents are signed in at once.
The calculator prices a concurrent seat at twice a named one, so on a shift-based desk it pays only when fewer than about half the agents are signed in at the busiest moment. Nothing else in this ranking offers it.
Do I need a PSA if I already have an RMM?
If your RMM includes one, no. Syncro, SuperOps and Atera all put both halves in the same product. If your RMM is endpoint management only, as NinjaOne is, then yes, and the choice is between the standalone PSAs at the top of this page plus an integration you will own and maintain.
Which PSA integrates best with my RMM?
Autotask with Datto RMM is the tightest join here, because Kaseya owns both and asset data flows between them rather than being retyped. ConnectWise PSA with ConnectWise RMM is the equivalent on the other side. Everything else is an integration, which works and is one more thing to keep working.
Why does Kaseya sell two different PSAs?
Kaseya owns both Autotask and BMS and publishes no guidance on which suits whom, so the answer comes out of a sales conversation rather than off a page. Broadly, Autotask is the older enterprise-weight product with the larger ecosystem and BMS is pitched at MSPs replacing several back-office tools at once, but neither vendor page says so plainly.
How does a PSA bill a block hours agreement?
Time entries post against the agreement and draw the block down as they land. Work beyond the block is rated at whatever the agreement says applies past it. What differs between products is the handling of unused hours at period end, so ask each vendor that before the demo.
Does PSA software track billable and non-billable time?
Yes, and the split is the point. ConnectWise’s platform page says time is entered and tracked by the minute and by client, project or task, billable and non billable. Syncro states that a technician logs time inside the ticket and it applies to that account’s pending invoice.
Does PSA software include project management?
Yes, as a module rather than a task list. ConnectWise names project milestones with resource scheduling and workload balancing, SuperOps lists project templates and milestone based workflows, and Syncro converts tickets and project milestones into financial records. Halo publishes a project management page of its own.
Is PSA the same as professional services automation for agencies?
The words are the same and the software is not. Agency PSA is built around projects, resourcing and utilization. MSP PSA is built around a recurring agreement and a ticket queue, with projects alongside. Half the results for this term are the other category, so check who a product is sold to.
Does PSA software sync with QuickBooks?
Autotask’s product page names QuickBooks among the accounting tools it integrates with, and Syncro’s billing page states two way integrations with QuickBooks and Xero covering invoices, payments and tax information. Check the direction and the frequency of the sync rather than assuming it runs both ways.
What should I ask before migrating to a new PSA?
What happens to open tickets, historical time entries, contracts and billing rules, and specifically what happens to an agreement mid-cycle during the migration. Billing rules are the part that breaks, and the answer is much harder to get after the contract is signed than before the demo.
Is there free PSA software for MSPs?
Not among these seven. Every product here is a paid commercial platform with no free tier. Several offer trials: Syncro publishes fourteen days with no credit card, and ConnectWise PSA, Autotask and Kaseya BMS offer demos rather than trials on their product pages.
Does a PSA replace accounting software?
No. It produces the invoices and hands them to the accounting system, which is why QuickBooks integration appears as a named capability on Autotask and equivalents exist elsewhere. Expect to run both, and check the direction and frequency of the sync before you assume it works the way you need.
Where do these scores come from?
The 40 point rubric applied to what each vendor publishes: pricing pages, product pages and documentation, read on September 10, 2026 and dated on the page. Every subscore is shown, so the arithmetic behind each total can be checked rather than taken on trust. There is no paid placement.
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