For an MSP past a few thousand endpoints, ConnectWise is the strongest platform here: both halves as its own products, and NOC and help desk staff you can buy rather than hire. For a small team winning clients faster than it hires, Syncro, which charges per technician and publishes its whole price list.
SuperOps is the same shape priced per endpoint. If you already own a PSA you like, ignore eight of these forty points and buy NinjaOne, which is the best endpoint tool in the ranking by a clear margin.
- Best at scale, and if you need to rent technicians: ConnectWise
- Best for a small team growing its client list: Syncro
- Same shape, priced per endpoint: SuperOps
- Best RMM, if you already have a PSA: NinjaOne
- Three of the six publish a price you can use
We do not accept payment for placement. Scores come from a published 40-point rubric, applied to vendor pricing, product and documentation pages read at the source on September 10, 2026; vendors can dispute a fact but not a score. How we rank software · Affiliate disclosure
The rankingComparison table
| Tool | Best for | Pricing model | Starts at | Score |
|---|---|---|---|---|
 ConnectWiseBest at scale | MSPs past a few thousand endpoints | Quote only | Quote only | 8.5 |
 SyncroClearest pricing | Small MSPs growing their client list faster than their team | Per technician | $129 / user / mo | 7.6 |
 SuperOps | Small teams managing a lot of devices each | Per technician, with an endpoint allowance | From $129 / technician | 7.5 |
 NinjaOneBest RMM | MSPs that already have a PSA they like | Per endpoint | $1.50 to $3.75 / endpoint | 7.4 |
 Atera | Small teams that want one console and one vendor | Per technician | From $129 / technician | 7.1 |
 Datto RMM | Shops already standardized on Autotask or Datto backup | Quote only | Quote only | 6.4 |
Score is out of 10, from the 40 point rubric below, and every subscore is published with it. Prices were read at each vendor’s own pricing page on September 10, 2026 and carry that date.
The question is where the PSA comes from
Almost every comparison of this category ranks the RMM and mentions the PSA at the end. That is backwards. The RMM is the half everybody does competently. The half that decides how your business runs is the one holding tickets, contracts, time and invoices, and the six products here answer that question in three completely different ways.
| Tool | Where the PSA is | What that means in practice |
|---|---|---|
| Atera | In the product | One purchase, one console, one database |
| Syncro | In the product | One purchase, RMM and PSA on every plan |
| SuperOps | In the product | One purchase, both halves included |
| ConnectWise | A second product, same vendor | Two purchases, two consoles, one company to shout at |
| Datto RMM | A sibling product, Autotask | Two purchases from one vendor, asset data flows between them |
| NinjaOne | In the product, new in 2026 | One vendor if you want it, or keep the PSA you already run |
Nothing in that table is a criticism. An MSP with a PSA it already likes should buy the best endpoint tool to sit beside it and leave the business half alone.
An MSP starting from nothing almost never wants to run an integration in its first year. The mistake is choosing on the RMM demo and discovering the answer to this question afterwards.
The NinjaOne row, corrected
One correction, dated September 23, 2026. This page previously said NinjaOne has no PSA at any price. It does. NinjaOne publishes an all-in-one PSA for MSPs covering contracts, billing, ticketing, documentation and IT asset management.
Its own FAQ dates general availability to the first quarter of 2026. No price for that PSA is published, and the quote form on the pricing page does not list it among the products you can ask about. The scores below were set on September 10 without it and are unchanged.
And what the billing unit does as you grow
The second decision is hiding in the invoice. Three of these bill for the technician and three for the endpoint, and the difference does not show up on the day you sign. It shows up on the day you win a client.
| Tool | Unit | Winning a 40 device client | Hiring a technician |
|---|---|---|---|
| Syncro | Technician | Costs nothing | Adds $1,548 a year at Core |
| Atera | Technician | Costs nothing | Adds one more technician fee |
| ConnectWise | Endpoint plus PSA seats | Adds to the bill | Adds to the bill |
| NinjaOne | Endpoint | Adds to the bill | Costs nothing |
| SuperOps | Technician, 150 endpoints each | Only past the allowance | Adds $1,548 a year at Pro |
| Datto RMM | Endpoint | Adds to the bill | Costs nothing |
Put plainly: per technician pricing protects your margin while you are winning clients and punishes you when you staff up, and per endpoint pricing does the opposite.
A two person shop looking after four hundred devices and a six person shop looking after four hundred devices should not shortlist the same products, and almost every comparison of this category tells them both the same thing.
What you can actually find out before a sales call
Take a three technician MSP with 200 endpoints, which is an ordinary shape for this market, and try to price it from what each vendor publishes.
| Tool | Three technicians, 200 endpoints | Why |
|---|---|---|
| SuperOps | $4,644 a year | Three Pro licenses at the published $129 annual rate, carrying 450 endpoints of allowance |
| Syncro | $4,644 a year | Three users at the published $129 Core annual rate |
| NinjaOne | Between the ends | $3.75 at 50 and $1.50 at 10,000 are published; 200 is not |
| Atera | $4,644 a year | Three technicians on Pro at the published $129 annual rate; the 200 endpoints add nothing |
| ConnectWise | Cannot be read | The pricing page is a form |
| Datto RMM | Cannot be read | No figure published on the product page |
MSP ticketing: the half your technicians live in
The PSA tracks the money. The queue is where the day is spent, and it is the one screen a technician opens every hour. MSP ticketing is bought as part of a platform rather than on its own, so a queue of the wrong shape is expensive to discover late.
The naming is a small trap. Atera and SuperOps both call this half the service desk, Syncro calls it the help desk, and ConnectWise files it under service management. It is one job under three signs: take the request, route it, answer from one place, and leave a record somebody can bill.
| Tool | Where tickets live | What the vendor documents |
|---|---|---|
| Atera | In the product | Intake from email, the service portal, Microsoft Teams and Slack; assignment by skill, workload and availability |
| Syncro | In the product | Remote session or script launched from inside the ticket; branded self-service portal |
| SuperOps | The PSA service desk | Runbooks attached to tickets; routing by subject line or the mailbox a ticket arrives at; Kanban view |
| ConnectWise | ConnectWise PSA | Automated ticket intake and prioritization, SLA tracking with proactive alerts |
| Datto RMM | Autotask PSA | Asset detail flows from the RMM into the PSA, which Datto says makes triage faster |
| NinjaOne | NinjaOne PSA | Time, event and trigger based routing and escalation; remote access and scripts from inside the ticket; approval workflows |
Two things separate these, and neither shows up in a feature list. The first is whether a ticket can be opened by the monitoring side with nobody watching. NinjaOne documents condition based ticket creation from its own alerts, and Datto RMM documents auto response and auto resolution on alerts.
The second is whether a technician can finish the work inside the ticket. Syncro and NinjaOne both document a remote session, a script run and device actions from the ticket itself. That is the difference between one screen and three, repeated a few hundred times a week.
So the best msp ticketing system for you is mostly decided by the platform you buy. ConnectWise PSA and Autotask are the two here sold as products in their own right, and if the queue is the part you care most about, the standalone products sit on the PSA ranking instead.
RMM automation: what runs without a technician
Automation is seven of the forty points, and it is the criterion buyers check last and regret first. The question is not whether a product has rmm automation, because all six do. The question is which shape it takes, since three different shapes are sold under one word.
A scripting engine runs code you wrote against the endpoints you picked. A policy engine applies settings and conditions to a group and keeps them applied. A form or a library sits on top of either and lets somebody without a scripting background run it safely.
| Tool | What the vendor documents | What sets it off |
|---|---|---|
| NinjaOne | Policy engine across organizations, sites, dynamic groups and single endpoints; script forms that expose a script’s variables without editing code; reusable software packages | On demand, on a schedule, or on performance thresholds and state changes |
| Syncro | PowerShell, Batch, VBScript and Mac Bash; runtime variables; a library of scripts shared by other users | On demand, on a schedule, or from alerts and health checks |
| SuperOps | Cross platform scripting for Windows, Mac and Linux; community script library; patches deferred for testing | Rule based and AI alerts, with auto remediation that deploys a script |
| ConnectWise | Workflow orchestration, with scripts and monitors built through ConnectWise Sidekick for RMM | Monitoring conditions tuned by the vendor NOC, out of the box |
| Datto RMM | Custom scripts, policies and webhooks | Intelligent alerts with auto response and auto resolution |
| Atera | Rules that run repeated processes on a schedule, and patching for operating systems, software and hardware | The schedule |
Read the right hand column before the middle one. A product that only runs scripts on a schedule still needs a person to notice the problem, and that person is the cost you were trying to remove. Alert triggered remediation is the line between watching endpoints and managing them.
Two things no vendor publishes: how long a shared script library takes to become yours rather than theirs, and what breaks the first time an automation meets a client configured differently from the rest. Both are trial questions, and both matter more than the demo.
Security, monitoring and what the forty points leave out
None of the forty points is security, and that is a decision rather than an oversight. Endpoint security is bought and renewed on its own cycle, and every product here either sells it as a separate module or integrates somebody else’s. What the RMM half carries is the endpoint management and monitoring that security work runs on.
What each vendor documents inside its own RMM: ConnectWise patches operating systems and thousands of third party applications, with Windows security updates assessed by its NOC. Syncro runs scripts that close vulnerabilities and enforce compliance the moment an alert fires. Datto RMM detects ransomware and alerts the client automatically.
NinjaOne lists antivirus management, drive encryption and backup among the jobs its policies automate. Atera runs continuous network and security scans through network discovery. SuperOps defers patches for testing before they reach client machines. Monitoring is the common floor, and what sits on top of it differs by vendor and usually by module.
Remote access is the other floor. ConnectWise reaches devices through ScreenConnect, and Syncro and NinjaOne both start a remote session from inside the ticket. Nobody in this ranking is short of remote control; the question is how many consoles you cross to get there.
For a buyer that means pricing the security stack on its own, then asking which parts of it the platform will monitor rather than provide. Patching is the one piece every product here does itself, and it has its own ranking.
If you only need the RMM half
Plenty of teams reading this already have a PSA they are not replacing, or have no clients to bill and never needed one. For them the order above is the wrong order, because it spends eight of forty points on the half they are not buying.
No second ranking and no second scores. The RMM depth subscore is already published against every tool on this page, so this is the same table read down one column: operating system coverage, third party patching, remote access and what the agent can do once it is installed.
| Tool | RMM depth | Where it sits overall |
|---|---|---|
| NinjaOne | 9 of 10 | 4 of 6 |
| ConnectWise | 8.5 of 10 | 1 of 6 |
| Datto RMM | 7.5 of 10 | 6 of 6 |
| Syncro | 7 of 10 | 2 of 6 |
| SuperOps | 7 of 10 | 3 of 6 |
| Atera | 7 of 10 | 5 of 6 |
The top of that column is not the top of the ranking, and that is the whole point of printing it.
NinjaOne is the strongest endpoint product here and it is fourth overall, because eight of the forty points are the PSA half, and the subscore printed for it was set before NinjaOne had been credited with a PSA of its own.
If you are buying the endpoint half on its own, that is a feature of the shortlist rather than a mark against it.
What the column does not tell you: which operating systems each one reaches, and whether the automation is scripting or something a person without a scripting background can use. Both sit inside that one number, and both are worth asking about before a demo.
RMM pricing on its own is a different question from platform pricing. NinjaOne prices the endpoint half by device and publishes $3.75 per month at fifty endpoints or fewer and $1.50 at ten thousand, with nothing in between. Its pricing page also names region and product mix as variables.
Per technician products do not separate the halves at all. Syncro, Atera and SuperOps put both in one license, so leaving the PSA unused does not lower the bill. That is the trade for the simpler invoice, and the reason the cheapest RMM on paper is not always the cheapest line in the budget.
The best rmm for small business is two questions wearing one coat: which tool costs least at a small device count, and which one a two person team can run without a specialist. The first is arithmetic. Count devices per technician and price it both ways before you shortlist.
The second is a trial question, and the RMM depth column above is where to start it. A small team feels agent coverage and third party patching every week, and feels the reporting engine roughly once a quarter.
Two of six can be priced from public information, one gives you the ends of a range without the middle, and three cannot be priced at all.
That is the state of this market and it is the reason pricing clarity is a scored criterion here rather than a remark. A vendor that will not publish a number has made a decision about how it wants the conversation to start.
MethodHow we picked
Forty points across six criteria. RMM depth is the endpoint half: operating system coverage, third party patching, remote access and what the agent can be made to do. PSA depth is the business half and where it lives, which is why a strong RMM with no PSA cannot score well on a platform ranking.
Automation is what the product does without a human in front of it. Pricing clarity is whether a buyer can find out the price. Scale is what the vendor documents rather than what it implies. Support is what you can buy and what is included.
Every subscore is printed in each tool’s section, so a reader who weights these differently can rebuild the ranking.
If the PSA does not matter to you because you already have one, drop those eight points and NinjaOne moves to the top; that is the correct answer for that reader and the numbers on this page are laid out so it can be seen rather than argued about.
Ticketing and automation are read the same way: what the vendor documents on its own product pages, named as such, with nothing inferred from a screenshot or a review site. Where two vendors describe the same capability in different words, the table uses the words each one uses.
Prices come from each vendor’s own pricing page with the date, capabilities from their own product and documentation pages. Where a vendor publishes nothing, the page says so and scores the silence. Nothing here comes from a competitor’s comparison table, which in this category is a genre of fiction.
What the scores are made of
40 points across 6 criteria, applied to vendor pricing, product and documentation pages read at the source on September 10, 2026.
ConnectWise
ConnectWise takes the top of this ranking on the two criteria that carry eighteen of the forty points, and it is the only vendor here that has both halves at depth as its own products rather than as an integration.
The part worth knowing that does not appear on a feature matrix is that ConnectWise sells labor. Alongside the software it offers NOC, help desk and dedicated technician teams, described on its own page as a way to extend your team’s bandwidth or skillsets.
That is a different kind of product from everything else in this list. An MSP that cannot hire fast enough can buy coverage instead, and no other vendor here offers that at the same scale.
The same NOC shows up inside the product: Windows OS security updates are assessed by it before deployment, and the monitoring conditions ship NOC-tuned rather than as raw thresholds you have to invent.
Remote access is ScreenConnect, which ConnectWise owns, so it is one company end to end rather than a bundled third party. Network discovery and monitoring sit inside the RMM, which most of this field treats as an add-on.
What it costs is the one thing you cannot find out. The pricing page is a form, and the score reflects that: 1 out of 5, the lowest here. It is also two products rather than one, which is a real operational cost whatever the marketing calls the platform.
The one ConnectWise product that does publish a price is on the ConnectWise pricing page, and because it is two products, half of it can be replaced on its own.
Where it wins
- RMM and PSA are both its own products, not an integration with somebody else’s
- Sells NOC, help desk and dedicated technician teams, which nothing else here does at this scale
- Windows OS security updates assessed by its NOC before they reach your endpoints
- Monitoring ships NOC-tuned rather than as thresholds you invent yourself
- Remote access is ScreenConnect, owned by the same company
Where it loses
- No price published anywhere: the pricing page is a request form
- Two products, which is two consoles and the integration between them
- The heaviest thing here to stand up, and the least suited to a two person shop
- Every figure in a quote is negotiated, so no two customers can compare notes
How ConnectWise scores, criterion by criterion
ConnectWise pricing, verified September 10, 2026
| What you buy | Price | Annual | Notes |
|---|---|---|---|
| Any configuration | Quote only | Quote only | The pricing page is a form asking about your business |
| ConnectWise RMM | Quote | Quote | Sold in packages, contents published, prices not |
| ConnectWise PSA | Quote | Quote | A separate product |
| NOC and help desk | Quote | Quote | Labor sold alongside the software |
Syncro
Syncro publishes the whole price list, which in this category is close to remarkable, and it charges for the technician rather than the device. Core is $129 per user per month billed annually or $159 monthly.
Team is $179 or $209 and adds the Microsoft 365 security and identity management suite. Enterprise is a conversation. RMM and PSA are in every plan and endpoints are unlimited on all of them.
That combination decides who it suits. If you are winning clients faster than you are hiring, your Syncro bill does not move. Land forty new workstations on a Tuesday and the invoice is identical.
Every per endpoint vendor on this page bills you for that Tuesday. The reverse is also true and worth saying: hire a fourth technician and you have added $1,548 a year before they have done anything.
The published detail beyond price is unusually specific for this field: 24/5 live support, SOC 2 Type II, and a fourteen day trial that does not ask for a card. Patch management, remote access and control, a scripting engine, ticketing, billing and invoicing are all in the product.
Where it gives ground is depth against the two heavyweights and evidence at size. Nothing published points at the several thousand endpoint estates ConnectWise documents, and the scale score of 3 out of 5 reflects an absence of evidence rather than a demonstrated ceiling.
Where it wins
- Both named plans priced in the open, annual and monthly, with only the custom tier by quote
- Priced per technician with unlimited endpoints, so winning clients does not reprice you
- RMM and PSA in one product and one database, with no integration to maintain
- Publishes the specifics most vendors leave out: 24/5 live support, SOC 2 Type II, a card-free trial
Where it loses
- Every technician you hire adds $1,548 a year at the Core rate before they bill an hour
- Nothing published demonstrates it at the sizes ConnectWise documents
- Microsoft 365 security management is the Team plan, at $50 per user per month more
- Less automation depth than the tools that lead this list on that criterion
How Syncro scores, criterion by criterion
Syncro pricing, verified September 10, 2026
| What you buy | Price | Annual | Notes |
|---|---|---|---|
| Core, annual | $129 per user / mo | $1,548 per user | RMM and PSA, unlimited endpoints |
| Core, monthly | $159 per user / mo | $1,908 per user | The same plan without the commitment |
| Team, annual | $179 per user / mo | $2,148 per user | Adds Microsoft 365 security and identity management |
| Team, monthly | $209 per user / mo | $2,508 per user | The same plan without the commitment |
| Enterprise | Quote | Quote | Multi-year terms, PO billing, volume pricing |
SuperOps
SuperOps sits next to Syncro rather than opposite it, which is not what its reputation says. Both put RMM and PSA in one product and both charge the provider for the technician.
The difference is the ceiling: a Syncro license carries unlimited devices, a SuperOps license carries 150 and sells you more in packs. That is a smaller distinction than per technician against per endpoint, and it only becomes the larger one if you are reading the other price list.
Everything is published rather than quoted, which is rarer than it sounds, and there are two lists. The one marked SuperOps for MSP runs Pro at $149 and Super at $179 per technician per month, $129 and $159 billed annually, and each technician license carries 150 endpoints.
Past that allowance you buy endpoint packs at $75 per 150 rather than another license, which is the cheaper way to grow an estate under a small team. Only the top plan, Super Plus, is priced per endpoint: $3.00 at the 150 minimum falling to $2.00 above a thousand, with an early bird rate of $2.50 running at the top band.
The other list, marked SuperOps for IT, is the per endpoint one throughout: Prime at $1.50 falling to $1.20, Prime Plus at $3.00 falling to $2.00. Same platform, different packaging and different plan names, and which one a buyer sees depends on the tab they click. Read both on September 10, 2026.
The consequence for a provider is the opposite of what the per endpoint list suggests. On the MSP list a team of two looking after four hundred devices pays for two technicians plus one endpoint pack, not for four hundred devices, which puts SuperOps in the same shape as Syncro rather than opposite it.
The product leans hard on AI, with agentic automation described as working across devices, tickets and patches together, plus policy and patch management as named capabilities. It is the youngest platform here, which is where the scale and support scores come from: less published evidence at size, not evidence of a limit.
Where it wins
- Every plan price and every band published, on both lists, with a calculator to model the bill
- RMM and PSA in one product and one database
- Each technician license carries 150 endpoints, and more are sold in packs rather than as licenses
- Apple and Android MDM inside the platform on Super Plus rather than as a separate purchase
- Automation designed across devices, tickets and patches together rather than per silo
Where it loses
- Two price lists with different plan names for the same platform, and the tab decides which you see
- Unlimited technicians is a Super Plus line, not a property of the plans below it
- The youngest platform here, with the least published evidence at several thousand endpoints
- The early bird rate on Super Plus is a promotion, so model the $3.00 list instead
How SuperOps scores, criterion by criterion
SuperOps pricing, verified September 10, 2026
| What you buy | Price | Annual | Notes |
|---|---|---|---|
| Pro, annual | $129 per technician / mo | $1,548 per technician / yr | 150 endpoints included per license; $149 billed monthly |
| Super, annual | $159 per technician / mo | $1,908 per technician / yr | Adds advanced automation, patching and AI; $179 monthly |
| Extra endpoints | $75 per pack | Per 150 endpoints | Cheaper than a second license when the estate outgrows the allowance |
| Super Plus, from 150 | $3.00 per endpoint / mo | Tiered to $2.00 | Priced per endpoint instead. Adds MDM; an early bird rate of $2.50 was running |
| The other list | $1.50 to $1.20 per endpoint / mo | Tiered | SuperOps for IT, per endpoint throughout |
NinjaOne
On the endpoint itself NinjaOne is the strongest thing in this ranking, and it takes 9 of the 10 points for it. Patching covers Windows, macOS and Linux plus third party applications, deployment is policy driven, and the whole thing is cloud only with, in the vendor’s words, no infrastructure or VPN required.
There is local caching of Windows, third party and custom updates for bandwidth-limited sites, with the caveat NinjaOne prints itself: feature availability is subject to license level.
A note on the application count, because it is the kind of number that gets copied. NinjaOne’s own patch management page says "8,800+ applications" in one place and "6,000+ applications" in another. Both are on the same page. Take the capability as real and the specific figure as marketing.
Then the eight points it cannot win. There is no PSA. Tickets, contracts and invoices come from a different vendor’s product, which means a second bill, a second console and an integration to keep alive.
NinjaOne with HaloPSA or Autotask is a common answer and it is two purchases. On a rubric that weights PSA depth at eight points, an RMM alone scores 2, and that is the rubric doing its job rather than a criticism of the product.
Pricing improved recently and is now partly public: $3.75 per endpoint per month at fifty endpoints or fewer, falling to $1.50 at ten thousand. Nothing between those two points is published, it varies by region and by which products you buy, and the range covers the commercial instance rather than FedRAMP.
What moves the number and what is not on the bill is set out on the NinjaOne pricing page, and what to move to if the missing PSA is the problem is on the alternatives page.
Where it wins
- The deepest endpoint management here: Windows, macOS and Linux with third party application patching
- Cloud only, with no server, database or VPN of your own to run
- Local update caching for sites where bandwidth is the constraint
- Both ends of the price range are published, which most of this field will not do
- Adding technicians costs nothing, because the unit is the endpoint
Where it loses
- No PSA at all, so tickets, contracts and billing are a second product and a second bill
- Nothing between $3.75 and $1.50 is published, and the range excludes the FedRAMP instance
- The application count on its own page is stated twice with two different numbers
- Feature availability is subject to license level, so the demo may not be the tier you buy
How NinjaOne scores, criterion by criterion
NinjaOne pricing, verified September 10, 2026
| What you buy | Price | Annual | Notes |
|---|---|---|---|
| 50 endpoints or fewer | $3.75 per endpoint / mo | Published | The top of the published range |
| 10,000 endpoints | $1.50 per endpoint / mo | Published | The bottom of it |
| Everything between | Not published | Quote | Varies by region and by products purchased |
| A PSA | Somebody else’s | Extra | HaloPSA or Autotask are the common pairings |
Atera
Atera is the third of the all-in-one platforms and the one that has pushed hardest into AI, with what it calls autonomous IT agents alongside a Copilot, on top of the ordinary set: remote monitoring and management, ticketing and help desk, patch management, network discovery and remote access. Like Syncro it charges for the technician and leaves the endpoint count open.
There is a caveat on the price, and it is not the one you would expect. Atera publishes two price lists for the same platform.
The list at atera.com/msp-pricing runs Pro at $129, Growth at $159 and Power at $209 per technician per month billed annually, with Superpower by quote.
The list at atera.com/pricing, headed at IT departments, runs Professional at $149, Expert at $189 and Master at $219 for what is recognizably the same product. An IT department pays more per technician than a provider does, at every comparable tier. Both were read on September 10, 2026, and the currency follows the reader location with no switcher on either page.
Two things are published and worth knowing before a quote. Network Discovery is an add-on charged per technician per month, so the network half of the job is not in the base plan. Work from Home is an add-on charged per end user per month, which is a third billing unit in the same invoice.
It suits a small team that wants one console, one vendor and one bill, and it is the least suited here to an estate where the network devices matter as much as the endpoints. If that shape has stopped fitting, the alternatives page weighs what to move to, and why every move is a full one.
Where it wins
- RMM and PSA share one product, so there is no integration between halves to maintain
- Priced per technician with the endpoint count left open
- The most developed AI layer of the three all-in-one platforms
- Network discovery exists in the product rather than being outsourced to an integration
Where it loses
- Two price lists for one platform, and the one aimed at IT departments is dearer at every comparable tier
- Network Discovery is an add-on, so the network half costs extra per technician
- Work from Home is billed per end user, a third unit inside the same invoice
- Least evidence here of behavior at several thousand endpoints
How Atera scores, criterion by criterion
Atera pricing, verified September 10, 2026
| What you buy | Price | Annual | Notes |
|---|---|---|---|
| Pro, annual | $129 per technician / mo | $1,548 per technician | The MSP list; $139 without the annual commitment |
| Growth, annual | $159 per technician / mo | $1,908 per technician | Marked most popular; $189 monthly |
| Power, annual | $209 per technician / mo | $2,508 per technician | Compliance and custom reports; $249 monthly |
| The other list | $149 to $219 per technician / mo | Dearer at every tier | atera.com/pricing, aimed at IT departments |
| Endpoints | Unlimited | Included | The unit is the technician, not the device |
| Network Discovery | Add-on, per technician / mo | Extra | The network half is not in the base plan |
| Work from Home | Add-on, per end user / mo | Extra | A third billing unit on one invoice |
Datto RMM
Datto RMM sits in an unusual middle position on the question this page is organized around. It has no PSA of its own, so on paper it belongs with NinjaOne.
In practice the PSA is Autotask, which is the same vendor’s product, and Datto describes the two as a unified platform with asset information flowing from the RMM into the PSA so technicians triage from real data rather than from what a ticket says.
That is genuinely better than a third party integration and genuinely worse than one product. It is still two purchases and two systems, and the tightness of the join is a claim by the vendor that sells both. The PSA depth score of 3 out of 8 is placed between the all-in-one platforms and NinjaOne for that reason.
The platform is cloud based, automation runs on custom scripts, policies and webhooks, and ransomware detection with automatic client alerting is a named capability rather than a general security claim.
Nothing about the price is published on the product page. That, plus a PSA sold separately, is why it sits at the bottom of a ranking where thirteen of the forty points are about the PSA and what it costs to find out.
Where it wins
- The PSA is Autotask, the same vendor’s product, which is a closer join than a third party integration
- Asset data flows from the RMM into the PSA rather than being re-entered
- Automation through custom scripts, policies and webhooks
- Ransomware detection with automatic client alerting as a named capability
Where it loses
- No price published on the product page at any configuration
- Still two products and two purchases, however tightly the vendor describes the join
- The unified platform claim comes from the vendor that sells both halves of it
- No free trial offered on the product page, unlike most of this list
How Datto RMM scores, criterion by criterion
Datto RMM pricing, verified September 10, 2026
| What you buy | Price | Annual | Notes |
|---|---|---|---|
| Any configuration | Quote only | Quote only | No figure published on the product page |
| Autotask PSA | Separate product | Quote | The other half, from the same vendor |
| Datto backup | Separate product | Quote | The usual reason shops end up here |
| Trial | Not offered on the page | n/a | Demo and contact routes only |
FitWho this ranking is for, and who should skip it
This ranking is for a managed service provider choosing the platform its technicians will live in, and for an in-house IT lead weighing whether an MSP-grade tool is worth running internally. It assumes somewhere between fifty and ten thousand endpoints and at least one person who will own the tool.
Three shortcuts. If you already run a PSA you are happy with, this ranking is the wrong shape for you: drop the eight PSA points, buy NinjaOne for the endpoints and keep what you have.
If you are two or three people winning clients faster than you are hiring, the per technician half of the table is where your margin is, and Syncro is the one whose whole price list you can read today.
If you are past a few thousand endpoints, or you need to buy technician capacity rather than hire it, ConnectWise is the only vendor here that sells both, and you will be finding out the price by telephone either way.
Skip this page entirely if what you need is to watch switches, firewalls and access points. Those never run an agent, and the tools for them are a separate category with its own ranking. Most providers end up running one of each, which is the honest answer and the reason the two pages exist separately.
ChangelogWhat changed in this update
- Raised NinjaOne PSA depth from 2 to 4 of 8, the 2 having been scored when NinjaOne sold no PSA, and Atera pricing clarity from 2.5 to 4 of 5, that 2.5 having rested on prices this site has since read and published. NinjaOne moves from 7.4 to 7.9 and Atera from 7.1 to 7.3. No other subscore moved.
- Rebuilt from the vendors’ own pages. The rubric is unchanged and is now actually applied: every subscore is published, three tools that had no write-up have one, and claims that rested on measurements nobody took are gone. Prices re-read at source, where three of the six had moved.
- Corrected the NinjaOne PSA line: NinjaOne publishes an all-in-one PSA for MSPs, generally available since the first quarter of 2026, so the sentences saying it has no PSA at any price were wrong. No price for it is published and no score has moved. Added a ticketing section and an RMM automation section, both built from what each vendor documents on its own site.
FAQFrequently asked questions
What is the best MSP software?
It depends on where your PSA comes from, which is the question this ranking is organized around. For an MSP past a few thousand endpoints that wants both halves and the option to buy technician capacity, ConnectWise.
For a small team winning clients faster than it hires, Syncro, which also publishes its whole price list. For the strongest endpoint management when you already own a PSA, NinjaOne.
What is the difference between RMM and PSA software?
RMM manages devices: monitoring, patching, scripts, remote control. PSA manages the business: tickets, time, contracts and invoices. Most MSPs need both. Three of the six products here include both, one sells them as two products, one uses a sibling product, and one leaves the PSA to somebody else entirely.
How much does MSP software cost?
Three of the six publish enough to answer that. A three technician MSP with 200 endpoints pays about $3,360 a year on SuperOps Prime and $4,644 on Syncro Core at the annual rate.
NinjaOne publishes $3.75 per endpoint at fifty endpoints and $1.50 at ten thousand with nothing in between. Atera publishes $129 per technician per month at the annual rate, in the browser rather than in the page. ConnectWise and Datto RMM publish no figure you can use.
Is per technician or per endpoint pricing better?
Neither, and the answer is about your business rather than the software. Per technician pricing does not move when you win a client and jumps when you hire, so it protects a small team growing its client list.
Per endpoint pricing does the opposite and suits a small team looking after a large number of devices. Work out which of those two you are before you shortlist anything.
Can I run RMM from one vendor and PSA from another?
Yes, and it is a normal arrangement. NinjaOne with HaloPSA is a pairing NinjaOne itself points larger MSPs toward on its PSA page. The cost is two bills, two consoles and an integration that is yours to keep working, which is a real operational load and the reason a platform ranking cannot score an RMM alone at the top.
Which MSP platforms publish their prices?
Syncro and SuperOps publish complete price lists. NinjaOne publishes both ends of a range and nothing between them. Atera publishes a complete per technician list, although it renders in the browser rather than in the page. ConnectWise and Datto RMM publish nothing at all.
Is there free MSP software?
Not from these six. Every one of them is a paid commercial product with no free tier, and the free options in this space are either open source projects you host and maintain yourself or capped trials.
Several of the vendors here offer a trial: Syncro publishes fourteen days with no credit card, and Datto RMM offers no trial on its product page.
Does ConnectWise really sell help desk staff?
Yes, and it is the least discussed thing about the product. Alongside the software it sells NOC, help desk and dedicated technician services, described on its own page as a way to extend your team’s bandwidth or skillsets.
For an MSP that cannot recruit fast enough, buying coverage instead of hiring it is a strategic option nothing else in this ranking offers at the same scale.
Why does NinjaOne score lower here than in other rankings?
Because this is a platform ranking and eight of the forty points are the PSA. NinjaOne takes 4 of those 8: its PSA covers contracts, billing, ticketing, documentation and asset management, and its own pages document no time tracking, projects, SLA management or quoting. It still takes 9 of 10 on RMM depth, the highest on any criterion here.
How long does migration between RMM tools take?
Plan for the agent swap to take weeks rather than days, and for rebuilding automation, policies and reporting to take considerably longer than the swap. Budget for both platforms running at once for at least one billing cycle, because the old one stays until the last endpoint has moved.
Are the scores affected by affiliate commissions?
No. The score is set before any affiliate link is added, and tools without an affiliate program are scored on the same rubric. There is no paid placement on this site, and a vendor can dispute a fact but not a score.
Where do these scores come from?
The 40 point rubric applied to what each vendor publishes: pricing pages, product pages and product documentation, read on September 10, 2026 and dated on the page. Every subscore is shown, so the arithmetic behind each total can be checked rather than taken on trust.
What is the best MSP ticketing system?
The one you can finish work inside. Syncro and NinjaOne both document launching a remote session or running a script from the ticket itself. Atera takes requests from email, its portal, Microsoft Teams and Slack. Most MSPs get the queue with the platform rather than choosing it on its own.
What can RMM automation do without a technician?
Patch on a schedule, hold a policy across a group of endpoints, and run a script when an alert fires. Datto RMM documents auto response and auto resolution on alerts, and NinjaOne runs automations on performance thresholds and state changes. Automation that only runs on a schedule still needs somebody to notice first.
What is the best RMM for small business?
It depends on devices per technician. Per technician pricing suits a small team looking after many devices each, per endpoint suits a small fleet and a growing team. NinjaOne publishes $3.75 per device at fifty endpoints or fewer, the only per device figure at that size in this ranking.
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