Total IT 2 of 5 checks
Managed services, network security and backup for Dallas-area broadcasters, clinics and accounting firms.
Total IT Overview
Total IT is a managed IT and consulting company that describes itself as based in Dallas, with its contact page giving an office in Richardson. Its about page says it has been around since 2009, though its data backup page says its team has provided IT solutions since 2013. No owner or staff member is named anywhere we looked.
It says it serves businesses across DFW and beyond. Its contact page singles out accounting firms in Richardson and Plano, medical practices and a broadcast studio as examples, and a separate page is aimed at healthcare offices.
What Total IT sells
The site lists managed services, network security, data backup and recovery, risk and technology assessments, cloud services and network monitoring. The managed service is described as 24/7 network monitoring, patching and maintenance, offsite data backups and protection against viruses, malicious emails and ransomware.
The services page adds content filtering, spam filtering, and what it calls CTO and IT consulting from C-level advisors. There it says its team has over 75 years of combined experience. The backup page describes offsite storage, customer control over backup scheduling, and copies kept both on and off-site.
For healthcare clients it lists HIPAA compliance work, cloud access to patient records, and integration and maintenance of electronic medical records software. It says "dozens of healthcare professionals" use it, without naming any.
How it says it charges
Total IT says it prices competitively and customizes pricing to each client's needs. Its managed services page says "we don’t make you sign a contract". It advertises a free IT assessment and a complimentary quote. It publishes no prices.
What its site does not tell you
On the 12 pages we read, the site gives no prices and no response times beyond phrases such as fast response times. It names no certifications or vendor partnerships, and does not say how many people work there. It shows no case studies or named clients.
Its testimonials page held a single quote, which praises marketing work by a company called IT Technology. That reads like leftover template text, not a Total IT client. None of this is unusual for a small provider's website, and all of it is worth asking about before you sign.
The record
- Legal name
- Total IT, Inc.
- State registration
- Confirmed against the public register
- Founded
- 2009 (17 years in business)
- Address
- 801 E Campbell Rd, Suite 580, Dallas, TX
- Phone
- (972) 383-7330
- Website
- totalit.com
- Checks passed
- 2 of 5
- Record last looked at
- Sep 11, 2026
Total IT Services
What those services mean, and what to ask
Ongoing responsibility for your systems for a recurring fee: monitoring, patching, support and planning. Ask exactly which devices, users and sites the fee covers, and what is billed on top.
What an MSP isProtection, detection and response: endpoint software, email filtering, firewalls and someone watching the alerts. Many providers resell a specialist for monitoring, so ask who actually does the work and who calls you at night.
Cybersecurity basicsCopies of your data kept where the original's problems cannot reach, and a plan for bringing systems back. Ask how often a restore is tested and how long a full recovery takes.
Backup and disaster recoveryLicensing, administration, security settings and migration for cloud platforms. The platform keeps the service running; backing up your data in it and securing the accounts is still somebody's job, so ask whose.
Google Workspace vs Microsoft 365A named person who plans budgets, replacements and projects with you. Ask how often you meet and what the written roadmap contains.
What a vCIO isIndustries Total IT Works With
Industries
Rules that come with those sectors
Naming a sector is not evidence that a provider meets its rules. These are the ones that commonly apply in the United States, and what to ask about each.
- Healthcare
- A provider with access to patient data is a business associate under HIPAA. Ask for a signed business associate agreement before it touches your systems.
- Accounting
- Tax and accounting firms fall under the FTC Safeguards Rule, and the IRS expects a written information security plan. Ask how the provider supports yours.
What we have checked
Five checks, published as they stand. A check we have not done says so.
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State registration Passed
An active business registration with the state, matching the legal name on the listing.
Texas Comptroller active franchise taxpayer TOTAL IT, INC. (Longwood), SOS file 0801096413, chartered 2009-03-10, right to transact business active. Checked 2026-09-11.
Looked at September 11, 2026 -
Website and phone Not done yet
A live website and a telephone number a person answers when we call it.
Site loads and publishes a Richardson number, (972) 383-7330. Nobody has called it.
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Physical address Passed
An office rather than a mailbox or a coworking membership used as an address.
801 E Campbell Rd, Suite 580, Richardson on the company site, BBB and DesignRush. Not visited. Checked 2026-09-11.
Looked at September 11, 2026 -
Certifications Not done yet
Every certification claimed on the listing, confirmed with the body that issues it.
No certification has been confirmed with an issuing body. Nothing claimed on the company site counts until the issuer confirms it.
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Client references Not done yet
Reviews from clients we reached and spoke to.
No client has been contacted. This check cannot be completed from published material.
Total IT is listed because its registration is confirmed, which is how we know the company exists and is who it says it is. The rest of the record is above, as it stands. Last looked at September 11, 2026. How the checks work
How Total IT Compares in Dallas
11 companies are listed for Dallas, and Total IT is one of them. Founded in 2009, it has been trading longer than 2 of the other 8 that state a founding year. It has passed 2 of the 5 checks. The typical Dallas listing has passed 2.
| Service area | What Total IT lists | Other Dallas listings naming it |
|---|---|---|
| Managed IT | Managed services | 9 of 10 |
| Cybersecurity | Network security | 10 of 10 |
| Backup and disaster recovery | Backup and recovery | 4 of 10 |
| Cloud and Microsoft 365 | Cloud services | 9 of 10 |
| vCIO and IT planning | IT consulting | 4 of 10 |
Counted from the services each company puts first on its own site. A low count marks a less common specialty here, not a better or worse provider. See every company listed in Dallas.
Questions to Ask Total IT
Chosen from what this record shows and what it does not. The general list for any provider is in the IT buyer's guide.
- What exactly is included in the monthly fee, and what is billed separately: onboarding, projects, on-site visits?
- We have no published pricing on record for Total IT. Ask for the price per user or per device, the minimum, and the contract length, in writing.
- What are the response and resolution times by priority, and what happens when they are missed?
- Which certifications and partner tiers does the company hold? We have confirmed none with an issuer yet, so check each one in the issuer's own directory.
- Can you speak to two clients of your size who have been with the company for more than a year? We have not reached any of its clients.
- It names Broadcast and radio, Healthcare and Accounting. If your sector is not among them, ask for a client in it.
- Who holds the administrator credentials and the documentation, and how are they handed over if you leave?
Where This Record Comes From
- State registerdata.texas.govread Sep 11, 2026
- Company sitetotalit.comread Sep 11, 2026
- Directorybbb.orgread Sep 11, 2026
- Directorydesignrush.comread Sep 11, 2026
The overview. Written by us from 12 pages of the company's own website, each read in full on Sep 17, 2026. It reports what the site says and what it leaves out. It is not a review, and nothing in it has been verified beyond the five checks.
Note on the record. The site, BBB, DesignRush and the charter all agree on 2009. The register row carries a Longwood address rather than Richardson, which has not been explained; the charter date matches the incorporation date BBB gives.
Spotted something wrong or out of date? Tell us and we will check it and date the change.
Total IT FAQ
What does Total IT do?
Total IT sells managed services with network monitoring and security, data backup and recovery, cloud services, content and spam filtering, technology assessments and CTO-level consulting. The industries it names are broadcast and radio, healthcare and medical offices, and accounting firms. That is how the company describes itself; we transcribed it from its website and did not verify it.
What services does Total IT offer?
The services it puts first are Managed services, Network security, Backup and recovery, Cloud services and IT consulting. A provider usually offers more than it lists, so ask about anything you need that is not named.
Where is Total IT located?
801 E Campbell Rd, Suite 580, Dallas, TX. From the check record: 801 E Campbell Rd, Suite 580, Richardson on the company site, BBB and DesignRush. Not visited. Checked 2026-09-11.
Which industries does Total IT work with?
It names Broadcast and radio, Healthcare and Accounting. That list comes from its own website.
How long has Total IT been in business?
Since 2009, which is 17 years. A note on the record: The site, BBB, DesignRush and the charter all agree on 2009. The register row carries a Longwood address rather than Richardson, which has not been explained; the charter date matches the incorporation date BBB gives.
Is Total IT a registered company?
Yes. Texas Comptroller active franchise taxpayer TOTAL IT, INC. (Longwood), SOS file 0801096413, chartered 2009-03-10, right to transact business active. Checked 2026-09-11.
Has Packet Basics verified Total IT?
2 of the 5 checks have passed. Still outstanding: website and phone, certifications and client references. The record on this page shows what was found for each one and when.
How much does Total IT charge?
We have no published pricing on record for it, and we do not estimate prices. Request a quote and ask for the price per user, the minimum and the contract length in writing.
How do I get a quote from Total IT?
Use the quote button on this page. A request sent from here goes to this company alone. To compare it with others, the general form sends one request to up to three listed companies that cover your area. Both are free and commit you to nothing.
How do I contact Total IT directly?
By phone on (972) 383-7330. Its website is totalit.com. From the check record: Site loads and publishes a Richardson number, (972) 383-7330. Nobody has called it.
Did Total IT pay to be listed here?
No. A listing is free and starts with the registration check. A company pays a flat referral fee only when a quote request is sent to it, the same fee for every company, so it cannot buy a position.