Hilliard Office Solutions 2 of 5 checks
A West Texas office technology firm with managed IT, security and cloud as a line of their own.
Hilliard Office Solutions Overview
Hilliard Office Solutions is a Texas office equipment and IT company. Its about page says it was formed in 2006 as a traditional office equipment dealer and later added managed IT, cybersecurity, document management and unified communications. It describes itself as family-owned and operated but names no owner or executive on the pages we read.
The home page lists offices in Lubbock, Midland, Abilene, Odessa, Amarillo, Big Spring and San Angelo, and the services page adds Dallas-Fort Worth as a core service area. The industries it names include legal, construction, oil and gas, healthcare, education and nonprofits.
What Hilliard Office Solutions sells
The site groups its work into IT, cybersecurity, software and office equipment. The IT side covers managed services with network monitoring, asset management, and remote and on-site response, plus cloud migration, unified communications and a virtual CIO. It says its cloud services are built with Microsoft Azure, in private and public forms.
The cybersecurity pages list firewall security, backup and disaster recovery, cybersecurity assessments and penetration testing. The site says the testing is done by its own "certified cybersecurity professionals" without naming the certifications. It says it helps clients meet HIPAA, SOX and PCI-DSS requirements. The menu also lists AI services.
The print business is still there, which sets it apart from most companies in this directory. It sells multifunction printers, production printers and plotters, runs managed print services that track ink, toner and paper, and sells document workflow software.
The work it points to
The home page says Hilliard is "Trusted by over 2,500 Texas businesses". Its testimonials page carries six quotes signed with first names and initials. Most concern printers, plotters and office equipment service rather than IT. One names Forbes Energy as a client, and another comes from an architecture firm in Dallas.
The cybersecurity page quotes a business owner in Lubbock. We have not spoken to any of those clients.
How it says it charges
Its FAQ says most small businesses benefit from predictable monthly pricing that includes remote helpdesk support, on-site assistance and proactive maintenance, and that cost depends on business size and level of support. It offers a free consultation. It publishes no prices.
What its site does not tell you
On the 12 pages we read, the site gives no prices, no response times and no contract terms. It promises a fast response to emergencies but attaches no figure. It does not say how many people work there, and it names no certifications beyond the Azure partnership.
None of that is unusual for a provider's website, and all of it is worth asking about before you sign.
The record
- Legal name
- Hilliard Office Solutions, Ltd.
- State registration
- Confirmed against the public register
- Address
- 125 W Missouri Ave, Suite 400, Midland, TX
- Phone
- (866) 976-2679
- Website
- hilliardos.com
- Checks passed
- 2 of 5
- Record last looked at
- Sep 11, 2026
Hilliard Office Solutions Services
What those services mean, and what to ask
Ongoing responsibility for your systems for a recurring fee: monitoring, patching, support and planning. Ask exactly which devices, users and sites the fee covers, and what is billed on top.
What an MSP isProtection, detection and response: endpoint software, email filtering, firewalls and someone watching the alerts. Many providers resell a specialist for monitoring, so ask who actually does the work and who calls you at night.
Cybersecurity basicsCopies of your data kept where the original's problems cannot reach, and a plan for bringing systems back. Ask how often a restore is tested and how long a full recovery takes.
Backup and disaster recoveryLicensing, administration, security settings and migration for cloud platforms. The platform keeps the service running; backing up your data in it and securing the accounts is still somebody's job, so ask whose.
Google Workspace vs Microsoft 365Hosted or on-premises telephony carried over your data network. Voice is the first thing to suffer on a congested link, so ask how calls are prioritized.
What QoS isIndustries Hilliard Office Solutions Works With
Industries
Rules that come with those sectors
Naming a sector is not evidence that a provider meets its rules. These are the ones that commonly apply in the United States, and what to ask about each.
- Healthcare
- A provider with access to patient data is a business associate under HIPAA. Ask for a signed business associate agreement before it touches your systems.
- Legal
- Lawyers have a professional duty to make reasonable efforts to protect client information, under ABA Model Rule 1.6 and its state versions. Ask how client files and email are secured.
- Education
- Student records are protected by FERPA. Ask how access to them is limited and logged.
What we have checked
Five checks, published as they stand. A check we have not done says so.
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State registration Passed
An active business registration with the state, matching the legal name on the listing.
Texas Comptroller active franchise taxpayer HILLIARD OFFICE SOLUTIONS, LTD. (Midland), SOS file 0802134888, chartered 2015-01-05, right to transact business active. Checked 2026-09-11.
Looked at September 11, 2026 -
Website and phone Not done yet
A live website and a telephone number a person answers when we call it.
Site loads and publishes a toll-free number, (866) 976-2679, which does not by itself establish a local presence; the Midland Chamber lists (432) 617-4677. Nobody has called either.
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Physical address Passed
An office rather than a mailbox or a coworking membership used as an address.
125 W Missouri Ave #400, Midland in the map on the company contact page and in the Midland Chamber directory; BBB gives only a Midland PO box. Not visited. Checked 2026-09-11.
Looked at September 11, 2026 -
Certifications Not done yet
Every certification claimed on the listing, confirmed with the body that issues it.
No certification has been confirmed with an issuing body. Nothing claimed on the company site counts until the issuer confirms it.
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Client references Not done yet
Reviews from clients we reached and spoke to.
No client has been contacted. This check cannot be completed from published material.
Hilliard Office Solutions is listed because its registration is confirmed, which is how we know the company exists and is who it says it is. The rest of the record is above, as it stands. Last looked at September 11, 2026. How the checks work
How Hilliard Office Solutions Compares in Midland
7 companies are listed for Midland, and Hilliard Office Solutions is one of them. It has passed 2 of the 5 checks. The typical Midland listing has passed 2.
| Service area | What Hilliard Office Solutions lists | Other Midland listings naming it |
|---|---|---|
| Managed IT | Managed IT | 6 of 6 |
| Cybersecurity | Cybersecurity | 6 of 6 |
| Backup and disaster recovery | Backup and disaster recovery | 3 of 6 |
| Cloud and Microsoft 365 | Cloud | 4 of 6 |
| VoIP and phone systems | Unified communications | 0 of 6 |
Counted from the services each company puts first on its own site. A low count marks a less common specialty here, not a better or worse provider. See every company listed in Midland.
Questions to Ask Hilliard Office Solutions
Chosen from what this record shows and what it does not. The general list for any provider is in the IT buyer's guide.
- What exactly is included in the monthly fee, and what is billed separately: onboarding, projects, on-site visits?
- We have no published pricing on record for Hilliard Office Solutions. Ask for the price per user or per device, the minimum, and the contract length, in writing.
- What are the response and resolution times by priority, and what happens when they are missed?
- Which certifications and partner tiers does the company hold? We have confirmed none with an issuer yet, so check each one in the issuer's own directory.
- Can you speak to two clients of your size who have been with the company for more than a year? We have not reached any of its clients.
- It names Construction, Oil and gas, Healthcare, Legal, Nonprofit and Education. If your sector is not among them, ask for a client in it.
- Who holds the administrator credentials and the documentation, and how are they handed over if you leave?
Where This Record Comes From
- State registerdata.texas.govread Sep 11, 2026
- Company sitehilliardos.comread Sep 11, 2026
- Directorybbb.orgread Sep 11, 2026
- Directorybusiness.midlandtxchamber.comread Sep 11, 2026
The overview. Written by us from 12 pages of the company's own website, each read in full on Sep 17, 2026. It reports what the site says and what it leaves out. It is not a review, and nothing in it has been verified beyond the five checks.
Note on the record. Printing, copiers and managed print are its other main business; managed IT and cybersecurity have their own sections on the site. No founding year is shown because the sources disagree: the company site says formed in 2006, BBB gives 1981 under the alternate name Automated Copy Systems, and the partnership was chartered in 2015. Two related register rows, Hilliard Office Solutions of West Texas, LLC and of Texas, Ltd., are also in Midland.
Spotted something wrong or out of date? Tell us and we will check it and date the change.
Hilliard Office Solutions FAQ
What does Hilliard Office Solutions do?
Hilliard Office Solutions sells managed IT, vCIO, cloud and unified communications, and cybersecurity including backup and disaster recovery, assessments, firewalls and penetration testing, alongside document workflow, office equipment and managed print.
The industries it names are construction, oil and gas, healthcare, law firms, nonprofits and schools. That is how the company describes itself; we transcribed it from its website and did not verify it.
What services does Hilliard Office Solutions offer?
The services it puts first are Managed IT, Cybersecurity, Backup and disaster recovery, Cloud and Unified communications. A provider usually offers more than it lists, so ask about anything you need that is not named.
Where is Hilliard Office Solutions located?
125 W Missouri Ave, Suite 400, Midland, TX. From the check record: 125 W Missouri Ave #400, Midland in the map on the company contact page and in the Midland Chamber directory; BBB gives only a Midland PO box. Not visited. Checked 2026-09-11.
Which industries does Hilliard Office Solutions work with?
It names Construction, Oil and gas, Healthcare, Legal, Nonprofit and Education. That list comes from its own website.
Is Hilliard Office Solutions a registered company?
Yes. Texas Comptroller active franchise taxpayer HILLIARD OFFICE SOLUTIONS, LTD. (Midland), SOS file 0802134888, chartered 2015-01-05, right to transact business active. Checked 2026-09-11.
Has Packet Basics verified Hilliard Office Solutions?
2 of the 5 checks have passed. Still outstanding: website and phone, certifications and client references. The record on this page shows what was found for each one and when.
How much does Hilliard Office Solutions charge?
We have no published pricing on record for it, and we do not estimate prices. Request a quote and ask for the price per user, the minimum and the contract length in writing.
How do I get a quote from Hilliard Office Solutions?
Use the quote button on this page. A request sent from here goes to this company alone. To compare it with others, the general form sends one request to up to three listed companies that cover your area. Both are free and commit you to nothing.
How do I contact Hilliard Office Solutions directly?
By phone on (866) 976-2679. Its website is hilliardos.com. From the check record: Site loads and publishes a toll-free number, (866) 976-2679, which does not by itself establish a local presence; the Midland Chamber lists (432) 617-4677. Nobody has called either.
Did Hilliard Office Solutions pay to be listed here?
No. A listing is free and starts with the registration check. A company pays a flat referral fee only when a quote request is sent to it, the same fee for every company, so it cannot buy a position.