CTSI 2 of 5 checks
Managed IT, security, HIPAA compliance and backup from one of Lubbock's oldest IT firms.
CTSI Overview
CTSI, short for Computer Transition Services, is a managed IT provider headquartered in Lubbock. Its site gives no founding year, only "over three decades of experience". It names Andrew Fleming as President, Michael Vaught as Chief Revenue Officer and Brian Alley as Vice President of Services.
The company says it serves businesses throughout Texas and Eastern New Mexico. Its contact page lists offices in Lubbock, Amarillo, Midland, Plano and Frisco. The testimonials on its home page are labeled by sector: healthcare, financial, manufacturing, education and government.
What CTSI sells
The site lists fully managed IT with 24/7 monitoring, and says it will also work alongside an in-house IT team. Its security service is described as real-time and fully managed, with a Security Operations Center watching client networks and training for employees.
Other listed services are data backup and disaster recovery with local and off-site copies, HIPAA compliance solutions with staff training and testing, cloud computing, virtualization, server management, network support, and business communication tools such as phones and video conferencing. It also sends technicians for on-site computer repair and workstation setup.
The service pages are short. Most give a few sentences on why a service matters and little on what is included.
The work it points to
CTSI shows client quotes without names or company names. One, labeled manufacturing, says the client has trusted CTSI for over a decade. Another, labeled education, praises its response to tickets for a school district. The about page has an awards heading, but no award is named in the text we read. We have not spoken to any of those clients.
How it says it charges
It publishes no prices. The site mentions custom IT service plans and a monthly service agreement, without saying how either is priced. The one figure on the site is a referral offer of $250 off the next month's service plus a $100 gift card.
It also cites a general claim that businesses using an MSP save about 40% per year, which is not a statement about its own fees.
What its site does not tell you
On the 12 pages we read, the site states no response times, names no certifications or vendor partners, and does not say how many people work there. Contract terms are not described. None of that is unusual, and all of it is worth asking about before you sign.
The record
- Legal name
- Computer Transition Services, LLC
- State registration
- Confirmed against the public register
- Founded
- 1985 (41 years in business)
- Address
- 3223 S Loop 289, Suite 556, Lubbock, TX
- Phone
- (806) 793-8961
- Website
- ctsinet.com
- Checks passed
- 2 of 5
- Record last looked at
- Sep 11, 2026
- Also serves
- Midland, Amarillo
CTSI Services
What those services mean, and what to ask
Ongoing responsibility for your systems for a recurring fee: monitoring, patching, support and planning. Ask exactly which devices, users and sites the fee covers, and what is billed on top.
What an MSP isProtection, detection and response: endpoint software, email filtering, firewalls and someone watching the alerts. Many providers resell a specialist for monitoring, so ask who actually does the work and who calls you at night.
Cybersecurity basicsHelp meeting a security standard or a regulator's rules. Ask which frameworks the provider has taken clients through, and what evidence it produces for an auditor.
Security frameworksCopies of your data kept where the original's problems cannot reach, and a plan for bringing systems back. Ask how often a restore is tested and how long a full recovery takes.
Backup and disaster recoverySwitches, firewalls, Wi-Fi and the internet connection: design, installation and upkeep. Ask who holds the administrator passwords to your own equipment.
Networking basicsWhat we have checked
Five checks, published as they stand. A check we have not done says so.
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State registration Passed
An active business registration with the state, matching the legal name on the listing.
Texas Comptroller active franchise taxpayer COMPUTER TRANSITION SERVICES, LLC (Lubbock), SOS file 0805242369, chartered 2023-09-27, right to transact business active. Checked 2026-09-11.
Looked at September 11, 2026 -
Website and phone Not done yet
A live website and a telephone number a person answers when we call it.
Site loads and publishes a Lubbock number, (806) 793-8961, and lists Amarillo, Midland and Frisco locations. Nobody has called it.
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Physical address Passed
An office rather than a mailbox or a coworking membership used as an address.
3223 S Loop 289, Suite 556, Lubbock on the company site, BBB, Clutch, DesignRush and the Lubbock Chamber directory. Not visited. Checked 2026-09-11.
Looked at September 11, 2026 -
Certifications Not done yet
Every certification claimed on the listing, confirmed with the body that issues it.
No certification has been confirmed with an issuing body. Nothing claimed on the company site counts until the issuer confirms it.
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Client references Not done yet
Reviews from clients we reached and spoke to.
No client has been contacted. This check cannot be completed from published material.
CTSI is listed because its registration is confirmed, which is how we know the company exists and is who it says it is. The rest of the record is above, as it stands. Last looked at September 11, 2026. How the checks work
How CTSI Compares in Lubbock
6 companies are listed for Lubbock, and CTSI is one of them. Founded in 1985, it has been trading longer than 4 of the other 4 that state a founding year. It has passed 2 of the 5 checks. The typical Lubbock listing has passed 2.
| Service area | What CTSI lists | Other Lubbock listings naming it |
|---|---|---|
| Managed IT | Managed IT | 5 of 5 |
| Cybersecurity | Cybersecurity | 4 of 5 |
| Compliance | HIPAA compliance | 1 of 5 |
| Backup and disaster recovery | Backup and disaster recovery | 2 of 5 |
| Networking | Network support | 3 of 5 |
Counted from the services each company puts first on its own site. A low count marks a less common specialty here, not a better or worse provider. See every company listed in Lubbock.
Questions to Ask CTSI
Chosen from what this record shows and what it does not. The general list for any provider is in the IT buyer's guide.
- What exactly is included in the monthly fee, and what is billed separately: onboarding, projects, on-site visits?
- We have no published pricing on record for CTSI. Ask for the price per user or per device, the minimum, and the contract length, in writing.
- What are the response and resolution times by priority, and what happens when they are missed?
- Which certifications and partner tiers does the company hold? We have confirmed none with an issuer yet, so check each one in the issuer's own directory.
- Can you speak to two clients of your size who have been with the company for more than a year? We have not reached any of its clients.
- Who holds the administrator credentials and the documentation, and how are they handed over if you leave?
Where This Record Comes From
- State registerdata.texas.govread Sep 11, 2026
- Company sitectsinet.comread Sep 11, 2026
- Directorybbb.orgread Sep 11, 2026
- Directoryclutch.coread Sep 11, 2026
- Directorybusiness.lubbockchamber.comread Sep 11, 2026
The overview. Written by us from 12 pages of the company's own website, each read in full on Sep 17, 2026. It reports what the site says and what it leaves out. It is not a review, and nothing in it has been verified beyond the five checks.
Note on the record. BBB gives a 1985 start and a 1988 incorporation for Computer Transition Services, Inc., and Clutch and DesignRush give 1985; the active register entity is an LLC chartered in 2023. New Charter Technologies, a national IT group, publishes a Lubbock page for Computer Transition Services at the same address. Its site also publishes a Midland office at 3300 N A St, Building 6, Suite 130, which is why it is linked to Midland. It also publishes an Amarillo office at 817 S Polk St, Suite 101.
Spotted something wrong or out of date? Tell us and we will check it and date the change.
CTSI FAQ
What does CTSI do?
CTSI sells managed IT services with 24/7 support, fully managed cybersecurity, HIPAA compliance, data backup and disaster recovery, network support, business communication systems, virtualization, cloud computing, server management and on-site computer repair. That is how the company describes itself; we transcribed it from its website and did not verify it.
What services does CTSI offer?
The services it puts first are Managed IT, Cybersecurity, HIPAA compliance, Backup and disaster recovery and Network support. A provider usually offers more than it lists, so ask about anything you need that is not named.
Where is CTSI located?
3223 S Loop 289, Suite 556, Lubbock, TX. From the check record: 3223 S Loop 289, Suite 556, Lubbock on the company site, BBB, Clutch, DesignRush and the Lubbock Chamber directory. Not visited. Checked 2026-09-11.
How long has CTSI been in business?
Since 1985, which is 41 years. A note on the record: BBB gives a 1985 start and a 1988 incorporation for Computer Transition Services, Inc., and Clutch and DesignRush give 1985; the active register entity is an LLC chartered in 2023.
New Charter Technologies, a national IT group, publishes a Lubbock page for Computer Transition Services at the same address. Its site also publishes a Midland office at 3300 N A St, Building 6, Suite 130, which is why it is linked to Midland. It also publishes an Amarillo office at 817 S Polk St, Suite 101.
Is CTSI a registered company?
Yes. Texas Comptroller active franchise taxpayer COMPUTER TRANSITION SERVICES, LLC (Lubbock), SOS file 0805242369, chartered 2023-09-27, right to transact business active. Checked 2026-09-11.
Has Packet Basics verified CTSI?
2 of the 5 checks have passed. Still outstanding: website and phone, certifications and client references. The record on this page shows what was found for each one and when.
How much does CTSI charge?
We have no published pricing on record for it, and we do not estimate prices. Request a quote and ask for the price per user, the minimum and the contract length in writing.
How do I get a quote from CTSI?
Use the quote button on this page. A request sent from here goes to this company alone. To compare it with others, the general form sends one request to up to three listed companies that cover your area. Both are free and commit you to nothing.
How do I contact CTSI directly?
By phone on (806) 793-8961. Its website is ctsinet.com. From the check record: Site loads and publishes a Lubbock number, (806) 793-8961, and lists Amarillo, Midland and Frisco locations. Nobody has called it.
Did CTSI pay to be listed here?
No. A listing is free and starts with the registration check. A company pays a flat referral fee only when a quote request is sent to it, the same fee for every company, so it cannot buy a position.